Customer Service Representative
$34,750–$47,250 year
On-siteBrampton, Ontario, Canada
Job Summary
Delivers exceptional service to BMO customers and prospects, identifies customer needs, and provides advice and guidance regarding financial solutions. Works collaboratively within the branch and with BMO partners to deliver a positive customer experience, initiates referrals to colleagues, handles banking transactions and customer inquiries, and promotes digital/self-serve options to simplify banking. Maintains knowledge of personal banking products and trends, engages customers in needs-based conversations to address everyday banking plans and credit card needs, escalates complex issues as required, and supports branch operations while upholding risk and regulatory requirements.
Required Qualifications
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
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