Customer Service Representative

Customer Service Representative at a BMO branch responsible for delivering exceptional service, identifying customer needs, and guiding customers through financial solutions across channels. Responsibilities include handling transactions, offering digital/self-serve options, initiating referrals to colleagues, maintaining customer profiles through needs-based conversations, escalating complex issues, supporting branch operations, cash reconciliation, and contributing to risk/compliance practices. Requires strong interpersonal, communication, and problem-solving skills with a focus on personal banking experiences and collaborative teamwork in a multi-branch, multichannel environment. Part-time salaried role with a varied schedule; no prior experience required and post-secondary degree or certification is desirable. Knowledge of banking products, willingness to learn, and a customer-first mindset are emphasized.