Customer Service Representative
$60,000–$60,000 year
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull Time$60,000–$60,000 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Manage customer queries, complaints, and escalations across multiple communication channels while processing orders, forms, applications, and requests. Maintain a positive, empathetic, and professional attitude by promptly responding to inquiries and resolving issues while keeping accurate records of all interactions and transactions. Coordinate with colleagues to ensure efficient processes and provide feedback on service effectiveness. Additionally, manage a team of junior representatives. Requires high school diploma, computer proficiency, and the ability to remain calm under stress.
Required Qualifications
- High school diploma, general education degree or equivalent
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Experience working with customer support
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