Customer Service Representative

Respond promptly to customer inquiries across multiple communication channels while maintaining a positive, empathetic, and professional attitude. Acknowledge and resolve customer complaints, ensuring satisfaction through calm handling of stressed or upset clients. Process orders, forms, applications, and requests, keeping detailed records of all interactions, transactions, comments, and complaints. Coordinate with colleagues as necessary and provide feedback on the efficiency of the customer service process. Manage a team of junior customer service representatives. Know products inside and out to answer questions accurately.