Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)
$35,173–$35,173 year
On-siteChamberino, New Mexico, United States
Job Summary
Provide timely responses to telephone inquiries regarding healthcare benefits via phone, email, web chats, or written letters. Assist callers with filling out online applications and submit them electronically to plan providers. Use computerized systems for tracking, information gathering, and troubleshooting while maintaining up-to-date knowledge of client regulations and policies. Complete basic call logs and refer calls to CSR Leads as required. Provide feedback on call trends and processes to support continuous improvement. Adhere to privacy and HIPAA rules and follow standard operating procedures such as filling out timesheets. Participate in internal CCO training to begin this role.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Must be fluent in English and specified secondary language
- Ability to work within established turnaround times
- Must have excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Must participate and certify in internal CCO training
- Must be able to work overtime and scheduled holidays
- Working on-site at our office location
- Being physically present at the worksite
- Applicants must be able to perform their duties on-site
- Meet attendance requirements
- Must be able to perform their duties on-site and meet attendance requirements
Desired Qualifications
- Evening and night shifts
- Passionate about helping others
- Dedicated
- Service-minded
- Ready to grow
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.