Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)
$35,173–$35,173 year
On-siteAnthony, Texas, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters. Use computerized systems for tracking, information gathering, and troubleshooting. Assist callers with filling out online applications and submit them electronically to plan providers. Maintain up-to-date knowledge of client regulations and report system problems for address. Follow policies and standard operating procedures, including HIPAA rules and timesheet completion. Refer calls to senior staff or CSR Leads as required. This part-time role is on-site in El Paso, TX, with evening and night shifts highly preferred.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Must be fluent in English and specified secondary language
- Ability to work within established turnaround times
- Must have excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Must participate and certify in internal CCO training
- Must be able to perform duties on-site
- Must be able to meet attendance requirements
- Must be available for evening and night shifts
- Must be available for overtime
- Must be available for scheduled holidays
Desired Qualifications
- Passionate about helping others
- Service-minded
- Dedicated
- Ready to grow
- Evening and night shifts
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