Customer Service Representative - Bilingual Spanish, Healthcare
$35,173–$35,173 year
On-siteSan Elizario, Texas, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters. Use computerized systems to track, gather information, and troubleshoot while responding to calls with pre-scripted responses. Assist callers with filling out online applications and submit them electronically to plan providers. Maintain up-to-date knowledge of client regulations and report system problems for appropriate parties. Follow policies, standard operating procedures, and privacy/HIPAA rules while completing call logs and referring calls to leads as required. Participate in internal CCO and Tier I Claims training to complete role certification. Work on-site in El Paso, TX, Monday through Saturday, 8 a.m. to 8 p.m., with evening shifts eligible for a 10% differential.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Fluency in English
- Fluency in a specified secondary language
- Ability to work within established turnaround times
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Participation and certification in internal CCO training
- Participation and certification in internal Tier I Claims Part A, Claims Part B, and Claims DME training
- Ability to work overtime
- Ability to work scheduled holidays
- On-site work location at the office in El Paso, TX
- Physical presence at the worksite
Desired Qualifications
- Bilingual Spanish
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