Customer Service Representative - Bilingual Spanish, Healthcare
$39,853–$39,853 year
On-siteBuckeye, Arizona, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters using pre-scripted responses and computerized tracking systems. Assist callers with filling out online applications and submit them electronically to plan providers. Follow HIPAA rules, standard operating procedures, and policies while maintaining up-to-date knowledge of client regulations. Report system problems and provide feedback on call trends, processes, and procedures. Refer calls to senior staff or CSR Leads as required. Participate in internal CCO training and Tier I Claims training. Work on-site in Phoenix, AZ, with a preference for evening and night shifts including a 10% differential. Earn $19.16/hour plus potential bonuses.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Fluency in English
- Fluency in Spanish (speaking and reading)
- Ability to work within established turnaround times
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Participation and certification in internal CCO training
- Certification in internal Tier I Claims Part A, Claims Part B, and Claims DME training
- On-site work location in Phoenix, AZ
- Ability to perform duties on-site
- Meeting attendance requirements
- Ability to work overtime
- Ability to work scheduled holidays
Desired Qualifications
- Bilingual (English/Spanish)
- Passion for helping others
- Dedication
- Service-minded attitude
- Readiness to grow
- Evening and night shifts
- 10% shift differential for hours worked between 7 p.m. and 5 a.m.
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