Customer Service Representative - Bilingual Spanish, Healthcare
$39,853–$39,853 year
On-siteGlendale, Arizona, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters using pre-scripted responses and computerized tracking systems. Assist callers with filling out online applications for plan providers and maintain up-to-date knowledge of client regulations and policies. Follow standard operating procedures including HIPAA rules, complete call logs, and refer complex cases to senior staff or leads. Submit feedback on call trends and processes to improve procedures. On-site in Phoenix, AZ, with a 24/7 center schedule; evening and night shifts between 7 p.m. and 5 a.m. are highly preferred with a 10% differential. Earn $19.16/hour plus potential bonuses. Requires fluency in English and Spanish, high school diploma, and six months of customer service experience.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Fluency in English
- Fluency in Spanish (speak and read)
- Ability to work within established turnaround times
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Participation and certification in internal CCO training
- Participation and certification in internal Tier I Claims Part A, Claims Part B, and Claims DME training
- On-site work location in Phoenix, AZ
- Ability to perform duties on-site
- Meeting attendance requirements
Desired Qualifications
- Bilingual (English/Spanish)
- Passion for helping others
- Dedication
- Service-minded attitude
- Readiness to grow
- Evening and night shifts
- Ability to work overtime
- Ability to work scheduled holidays
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