Customer Service Representative - Bilingual Spanish, Healthcare
$35,714–$35,714 year
On-siteApollo Beach, Florida, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters. Use computerized systems for tracking, information gathering, and troubleshooting while assisting callers with filling out online applications. Deliver timely, courteous responses using pre-scripted materials and refer complex cases to senior staff or leads as needed. Maintain up-to-date knowledge of client regulations and report system problems for resolution. Complete call logs, adhere to privacy and HIPAA rules, and participate in internal training to begin the role. Work on-site in Riverview or Tampa, FL, with evening and night shifts preferred.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Fluency in English
- Fluency in Spanish (speak and read)
- Ability to work within established turnaround times
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Participation and certification in internal CCO training
- Participation and certification in internal Tier I Claims Part A, Claims Part B, and Claims DME training
- On-site work location (Riverview or Tampa, FL)
- Ability to work overtime and scheduled holidays
Desired Qualifications
- Bilingual (English/Spanish)
- Passion for helping others
- Dedication
- Service-minded attitude
- Readiness to grow
- Evening and night shifts
- Ability to help vulnerable members of the community navigate healthcare programs
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