Customer Service Representative - Bilingual Spanish, Healthcare
$35,173–$35,173 year
On-siteChamberino, New Mexico, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters using pre-scripted responses and computerized tracking systems. Assist callers with filling out online applications and submit them electronically to plan providers while maintaining up-to-date knowledge of client regulations and policies. Follow standard operating procedures, including HIPAA rules, and report system problems for appropriate parties. Refer calls to CSRs as required and provide input on call trends, processes, and procedures. Complete basic call logs and timesheets while participating in internal CCO training. Work on-site in El Paso, TX, Monday through Saturday, 8 a.m. to 8 p.e.m., with evening shifts eligible for a 10% differential.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Must be fluent in English and specified secondary language
- Ability to work within established turnaround times
- Must have excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Must participate and certify in internal CCO training
- Must be able to perform duties on-site
- Must be able to meet attendance requirements
- Must be able to work overtime
- Must be able to work scheduled holidays
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