Customer Service Representative - Bilingual Spanish, Healthcare
$35,714–$35,714 year
On-siteDover, Florida, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters. Use computerized systems for tracking, information gathering, and troubleshooting while assisting callers with filling out online applications. Follow policies and standard operating procedures, including HIPAA rules, and maintain up-to-date knowledge of client regulations. Report system problems and provide feedback on call trends, processes, and procedures. This role requires on-site presence in Riverview or Tampa, FL, with a starting pay of $17.17/hr plus a 10% shift differential for evening and night shifts. Candidates must be fluent in English and Spanish, hold a high school diploma, and complete internal CCO and Tier I Claims training. No cold calls, sales, or collections are involved.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Fluency in English
- Fluency in Spanish (speak and read)
- Ability to work within established turnaround times
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Participation and certification in internal CCO training
- Participation and certification in internal Tier I Claims Part A, Claims Part B, and Claims DME training
- On-site work location (Riverview or Tampa, FL)
- Ability to perform duties on-site
- Meeting attendance requirements
Desired Qualifications
- Bilingual (English/Spanish)
- Passion for helping others
- Dedication
- Service-minded attitude
- Readiness to grow
- Evening and night shifts
- 10% shift differential for hours worked between 7 p.m. and 10 p.m.
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