Customer Service Representative - Bilingual Spanish, Healthcare
$35,714–$35,714 year
On-siteMango, Florida, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters using pre-scripted responses. Assist callers with filling out online applications and submit them electronically to plan providers. Utilize computerized systems for tracking, information gathering, and troubleshooting while maintaining up-to-date knowledge of client regulations and HIPAA rules. Offer feedback on call trends, processes, and procedures, and refer inquiries to senior staff or CSR Leads as required. Complete basic call logs and report system problems for appropriate parties to address. Participate in internal CCO and Tier I Claims training, and work on-site in Riverview or Tampa, FL, with evening and night shifts highly preferred.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Fluency in English
- Fluency in Spanish (speak and read)
- Ability to work within established turnaround times
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Participation and certification in internal CCO training
- Participation and certification in internal Tier I Claims Part A, Claims Part B, and Claims DME training
- On-site work location (Riverview or Tampa, FL)
- Ability to perform duties on-site
- Meeting attendance requirements
Desired Qualifications
- Bilingual (English/Spanish)
- Passion for helping others
- Dedication
- Service-minded attitude
- Readiness to grow
- Evening and night shifts
- 10% shift differential for hours worked between 7 p.m. and 10 p.m.
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