Customer Service Representative - Bilingual Spanish, Healthcare
$39,853–$39,853 year
On-siteApache Junction, Arizona, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters using computerized systems for tracking and troubleshooting. Answer calls with pre-scripted responses, assist callers with filling out online applications, and refer inquiries to published materials or senior staff as needed. Maintain up-to-date knowledge of client regulations, report system problems, and provide feedback on call trends and procedures. Follow HIPAA rules, complete basic call logs, and participate in internal CCO and Tier I Claims training. Work on-site in Phoenix, AZ, with a preference for evening and night shifts including a 10% differential.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Must be fluent in English
- Must be able to speak and read Spanish fluently
- Ability to work within established turnaround times
- Must have excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Must participate and certify in internal CCO training
- Must be able to work overtime
- Must be able to work scheduled holidays
- Must work on-site at the office location
- Must be physically present at the worksite
Desired Qualifications
- Evening and night shifts
- Passionate about helping others
- Dedicated
- Service-minded
- Ready to grow
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