Customer Service Representative (BILINGUAL)
$3,309,280–$4,053,920 year
On-sitePueblo, Colorado, United States
Pueblo, Colorado, United StatesOn-siteFull Time$3,309,280–$4,053,920 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Answer inbound and outbound calls, clarify needs, research issues, and resolve complaints for the bilingual community via telephone, email, and mail. Perform data entry, mail processing, reporting, and database updates while importing order files and updating the website as directed. Troubleshoot issues and escalate complex matters as needed, maintaining thorough knowledge of products, services, and policies. This role operates out of the Pueblo Distribution Center of the U.S. Government Publishing Office for a government contract. Fluency in English and Spanish is required.
Required Qualifications
- Minimum 1 year customer service/call center experience
- High School Diploma or equivalent
- Fluency in English and Spanish (spoken and written)
- Excellent communication and Microsoft Office skills (especially Excel)
- Strong attention to detail and ability to multitask
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