Customer Service Representative (Bilingual)
$40,976–$40,976 year
On-siteReno, Nevada, United States
Reno, Nevada, United StatesOn-siteFull Time$40,976–$40,976 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments with accuracy. Enter and maintain customer information into a Point of Sale system while building new business through daily call campaigns and managing customer appointments. Uphold compliance with all policies and laws, maintain store appearance and security protocols, and perform duties outside the office such as vehicle appraisals and community events. Work a full-time schedule of at least 40 hours per week including weekends in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Ability to meet physical demands of remaining in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Full-time work schedule with regular, in-person attendance, including weekends
- 40 hours per week
- Background check
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
- Bilingual (English/Spanish)
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