Customer Service Representative (Bilingual)
$37,960–$37,960 year
On-siteGlendale, Arizona, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments with accuracy. Enter and maintain customer information into a Point of Sale system while building new business through daily call campaigns. Assist in account management, collections, and external tasks like vehicle appraisals and store errands. Maintain store appearance, security protocols, and vault management, adhering to all compliance standards. Work efficiently in a fast-paced environment, engaging in ongoing training and meeting full-time attendance requirements including weekends.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Background check
- Bilingual (English/Spanish)
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Cash drawer/vault management experience
- Full-time work schedule
- Regular, in-person attendance
- Weekend availability
Desired Qualifications
- Experience in check cashing, document verification, and/or money order processing
- Prior cash handling, cash drawer/vault management experience
- Bilingual (English/Spanish) is a plus and may be required for certain locations
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