Customer Service Representative (Bilingual)
$40,976–$40,976 year
On-siteLas Vegas, Nevada, United States
Job Summary
Assess risk of financial transactions and accurately process loan, pawn, and check cashing applications while maintaining customer service standards. Maximize customer success by offering tailored financial services, completing daily call campaigns to build new business, and overseeing account management and recovery processes. Provide coaching and development to Customer Service Representatives, maintain customer information in the POS system with integrity, and conduct store audits to ensure compliance with policies and regulations. Perform duties outside the office including on-site vehicle appraisals, store errands, and external marketing events. Maintain office security protocols, manage vault and cash drawer operations, and ensure a clean, compliant work environment. Work a full-time schedule with regular in-person attendance including weekends.
Required Qualifications
- High school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Must be available for weekends
- Must be able to work full-time (40 hours per week)
Desired Qualifications
- Management experience in retail, convenience store, grocery, finance, service, or related industries
- Experience in check cashing, document verification, money order processing
- Bilingual (English/Spanish)
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