Customer Service Representative (Bilingual)
$32,240–$32,240 year
On-siteCedar Park, Texas, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments while maintaining store cleanliness and security protocols. Review and validate customer data with precision into the Point of Sale system, build new business through daily call campaigns, and assist with account management and collections. Perform duties outside the office such as vehicle appraisals, store errands, and community events, while conducting opening and closing procedures and managing the cash drawer. Uphold compliance with all local, state, and federal laws and engage in ongoing training to stay current on product changes. Maintain a full-time schedule of at least 40 hours per week, including weekends.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Bilingual (English/Spanish)
- Must be able to meet a full-time work schedule with regular, in-person attendance
- Must be able to work weekends
- Must be able to work 40 hours per week
- Must be able to maintain a full-time work schedule
- Must be able to work in-store positions
- Must be able to work in person only
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
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