Customer Service Representative (Bilingual)
$43,680–$43,680 year
On-siteEl Monte, California, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions like check cashing, money transfers, and payments with accuracy. Enter and maintain customer data into a Point of Sale system while building new business through daily call campaigns. Manage customer accounts, accept payments, and handle on-site vehicle appraisals or store errands as directed. Uphold security protocols for vault and cash drawer management, maintain store cleanliness, and conduct additional tasks as needed. Work a full-time schedule of at least 40 hours per week, including weekends, in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Background check
- Bilingual (English/Spanish)
- Must be able to meet a full-time work schedule with regular, in-person attendance
- Must be available for weekends
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.