Customer Service Representative(Bilingual)

Bilingual Customer Service Representative handles customer inquiries and updates accounts through multi-channel support, ensures PCI-compliant payment processing, meets performance metrics, reconciles payments and toll tags, and prepares end-of-day reports. Builds expertise on client products and services, stays current with policy and product updates, and works in a standard office environment in Houston, TX. Requires strong communication, math basics, organizational skills, proficiency with Microsoft Office, and 30 wpm typing with 10-key; emphasizes teamwork, confidentiality, and flexible, customer-focused problem-solving.