Customer Service Representative (Bank CSR)/Req #1186 Onsite Only
On-siteSanford, Maine, United States
Job Summary
Conduct business development activities for new and existing customers by selling deposit products and related services. Respond promptly to customer inquiries, resolve problems, and answer questions on financial institution services while identifying sales and referral opportunities. Process teller transactions and perform related tasks as required. Proactively engage customers to uncover needs, recommend solutions, and close sales opportunities for mortgages, consumer loans, small business loans, and investments. Adhere to established operational policies, procedures, and protocols including security and compliance standards.
Required Qualifications
- Must already be authorized to work in the United States
- Excellent verbal and written communication skills
- Strong customer sales, service and interpersonal skills
- Strong organizational, technical and computer skills
- Adapts well and embraces change
- Proficient in the sales and service of all deposit products and services and some consumer loans
- Responsible for proactively engaging customers to uncover needs, recommend appropriate solutions and closing sales opportunities
- Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc
- Consistently provides outstanding service and assistance to customers and coworkers
- Actively participates and supports branch sales plans, campaigns and promotions
- Efficiently processes teller transactions and performs all related tasks as required
- Respond promptly and efficiently in resolving customer problems
- Understand and adheres to various policies and procedures including security, compliance and operations
Desired Qualifications
- Previous experience in a front-line banking or financial services position is preferred
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