Customer Service Representative
On-siteYukon, Canada or Us, Île-de-France, France
Job Summary
Open new accounts and utilize Connections and the On-boarding process to grow customer relationships. Efficiently process customer requests including account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, and balance transfers. Maintain legal documents and promote BancFirst services through cross-selling banking products to new and existing clientele. Provide extraordinary customer service while assisting with other job-related duties as requested by supervisor or manager. Communicate professionally both verbally and in writing to interact with other offices and departments for accurate resolutions. Work well under stress and deadlines while managing multiple tasks, demonstrating a business professional image and demeanor at all times. Full-time Monday through Friday 8:00 – 5:00.
Required Qualifications
- Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
- Knowledge of policies and procedures as well as federal guidelines
- Ability to acquire an understanding of BancFirst products and services
- Proficient in computer usage, strong knowledge of Microsoft Office
- Able to communicate professionally both verbally and in writing
- Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
- Must be flexible and able to work additional hours when crucial to the branch environment
- Critical thinking skills
- Work well under stress and deadlines while managing multiple tasks
- Must demonstrate a business professional image and demeanor at all times
- Attendance and punctuality is an essential function of the job
Desired Qualifications
- Previous banking experience and/or customer service experience in related field preferred
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