Customer Service Representative - AZ
On-siteMesa, Arizona, United States
Job Summary
Interact with customers via telephone, email, or in person to provide support and information on products or services. Collect and enter orders for new or additional products or services. Field customer questions and complaints, forwarding issues beyond your knowledge to assigned leads or managers. Ensure appropriate actions are taken to resolve problems and maintain customer accounts with detailed interaction records. Requires 2+ years of customer service experience, order entry proficiency, and typing speed of at least 30 WPM. This role serves as the liaison between customers and the Production Team, handling inquiries for a company with wide product application.
Required Qualifications
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Must be able to type at least 30 WPM
- Math and Ruler Skills
- Ability to multi-task and handle multiple projects in fast-paced environment
- Details oriented and analytical
- High school diploma or equivalent
- 2+ Years Customer Service/Receptionist experience required
- Must be able to lift up to 15 pounds at times
Desired Qualifications
- Order entry experience preferred
- Experience in printing industry preferred
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