Customer Service Representative

Triage incoming calls from customers requiring service or sales, then work with them to understand their needs and schedule appropriate service. Gather information to ensure accuracy for technicians and enter detailed data into service tickets so the dispatcher can match the best qualified technician to the customer's need. Promote all products, services, and quote accurate pricing when appropriate while representing the company in a professional manner. Maintain a positive attitude toward customers regardless of the circumstances. Schedule options include Tuesday-Saturday or Sunday-Thursday shifts from 1:00pm to 10:00pm. This entry-level role offers a pathway for advancement within a top-tier commercial construction contractor in Olathe, KS.