Customer Service Representative
On-siteNorth Canton, Ohio, United States
North Canton, Ohio, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Answer phones and respond to inquiries using a professional and courteous demeanor, while processing high volumes of calls and emails to support customers. Enter high volumes of data into various systems timely and accurately, assisting customers with scheduling and providing excellent customer service. Act as a resource for other functions within AWP and provide general office support and peer training as requested. Comply with all AWP policies, procedures, and safety requirements while performing other duties and special projects as assigned. Monday-Friday afternoon shift from 2:00 PM to 10:00 PM EST.
Required Qualifications
- High school diploma or GED
- Strong customer service skills
- Excellent verbal and written communication
- Intense focus on accuracy and attention to detail
- Organized
- Problem-solving skills
- Critical thinking skills
- Excellent organizational skills
- Outgoing & assertive personality
- Proficiency with Microsoft Office Suite Products (Excel, Word)
- Employee must be able to successfully handle the physical demands of this position
- Hours of operation are 24/7 365 days a year
- Monday-Friday Afternoon Shift 2:00-10:00PM EST
Desired Qualifications
- Call center/customer service experience
- AR/Billing experience
- Basic knowledge of accounting principles and terminology
- Strong math skills
- Experience with Microsoft Great Plains and Salesforce software
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