Customer Service Representative
On-siteGibsonia, Pennsylvania, United States
EXPIREDGibsonia, Pennsylvania, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Answer phones during standard business hours, handling basic inquiries, resolving issues, and assisting walk-in customers with parts orders. Help customers place orders, recommend products, and schedule service requests while preparing work order paperwork and tracking builder club purchases. Process accounts receivable, prepare operational reports and purchase orders, and conduct follow-up calls to ensure satisfaction. Maintain a thorough understanding of all company products to provide accurate guidance and collaborate with administrative staff for smooth office operations.
Required Qualifications
- High school diploma or equivalent (GED)
- Must have reliable transportation to and from work
- At least four years' experience in a customer service and/or administrative role
- Experience in handling incoming orders, processing shipments, and ensuring timely delivery
- Proficiency in scheduling appointments and managing service requests from customers
- Skilled in Microsoft Office Suite, Teams, and Outlook Email
Desired Qualifications
- Teamwork-centric mindset with a collaborative attitude towards achieving department and company goals
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Excellent interpersonal and communication skills to interact with customers professionally and handle customer inquiries effectively
- Attention to detail and organizational skills
- Order processing and shipment management
- Appointment scheduling and time management proficiency
- Excellent problem-solving abilities
- Logistical support and coordination capabilities
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