Customer Service Representative
$30,160–$32,240 year
On-siteGrand Forks, North Dakota, United States
Job Summary
Provide superior customer service to crew members and passengers while assisting with requested services such as fuel, hangar space, catering, and ground transportation. Resolve customer requests, questions, and complaints regarding Avflight's services or products, and process sales transactions. Close out and balance daily inventory, fuel tickets, and meter sheets. Perform other duties as assigned. This role requires availability for holidays and weekends, a valid driver's license, and the ability to lift 20lbs and carry 10lbs. Candidates must pass a background check, pre-employment drug test, and obtain security clearance. Experience in aviation or hotel/hospitality is a plus.
Required Qualifications
- High school diploma or GED
- 18 years or older
- Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
- Must be able to lift 20lbs and carry up to 10lbs
- Must pass background check, pre-employment drug test and obtain security clearance
- Must have valid Driver's license
- Must be available for holidays and weekends if needed
- Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
- Must have the ability to multitask
- excellent communication skills
- organizational skills
Desired Qualifications
- Hotel/hospitality/customer service experience
- Experience in aviation
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