Customer Service Representative
$31,200–$31,200 year
On-siteWinter Park, Florida, United States
Job Summary
Answer all incoming calls in a prompt, polite, professional manner, addressing inquiries, scheduling appointments based on maintenance schedules or issues, and transferring callers quickly. Check for recalls and parts availability on every call, obtain customer data prior to arrival, and refer to service history to identify missed services. Maintain comprehensive product knowledge, make outbound calls for service reminders and safety recalls, and provide exceptional customer service with courtesy and respect. Follow all company policies and procedures. Ability to work a flexible schedule including evenings, weekends, and holidays; starting pay $15.00/hr.
Required Qualifications
- Excellent oral and written communication skills
- Strong computer skills, with the ability to manage multiple applications at once
- Strong organizational and multi-tasking skills
- Professional demeanor and appearance
- Ability to learn and operate various computer programs
- Ability to work a flexible schedule including evenings, weekends and holidays
- Reliable Transportation
- Valid driver's license with acceptable driving record
- Acceptable background and drug screening
Desired Qualifications
- Prior customer service experience a plus
- Being bilingual (English/Spanish) is a plus, not a requirement
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