Customer Service Representative (Auto)

Manage incoming calls, messages, billing questions, and policy updates while guiding customers through coverage needs and offering recommendations. Resolve customer concerns to ensure positive experiences and identify cross-selling opportunities based on product knowledge. Maintain empathy and strong interpersonal skills to deliver world-class service that enhances customer satisfaction. Requires minimum one year of customer-facing experience, with preference for high-volume call center backgrounds and active personal lines licensing. Available for evening, weekend, and holiday shifts with a starting salary of $20.65 to $25.81 per hour.