Customer Service Representative (Auto)

Manage incoming calls, messages, billing questions, and policy updates while guiding policyholders through coverage needs and providing recommendations. Resolve customer concerns to ensure a positive experience and identify cross-selling opportunities by staying informed on GEICO's products. Prioritize tasks across platforms while maintaining high-volume call center KPIs and measurable goals. Requires a minimum of one year of customer-facing experience, with a preference for three years or more in high-volume environments. Available to work evenings, weekends, and holidays. Located in Fredericksburg, Virginia, this on-site role offers a starting salary of $23.33/hour with evening and weekend differentials, plus comprehensive benefits including health coverage, 401(k) matching, and tuition assistance.