Customer Service Representative (Auto)

Manage incoming calls, messages, billing questions, and policy updates for auto policyholders while offering coverage recommendations. Resolve customer concerns to ensure positive experiences and identify cross-selling opportunities by staying informed on GEICO products. Prioritize tasks across platforms to meet key performance indicators and maintain high-volume call center standards. Requires active Personal Lines or Property & Casualty license (training provided), minimum one year customer-facing experience, and availability for evenings, weekends, and holidays. Complete in-office training followed by an 80% on-site, 20% off-site schedule.