Customer Service Representative (Auto)
$42,952–$53,685 year
HybridNorfolk, Virginia, United States
EXPIREDNorfolk, Virginia, United StatesHybridFull Time$42,952–$53,685 yearEnterprise
Full TimeEnterprise
Job Summary
Manage incoming calls, messages, and billing inquiries while guiding policyholders through coverage needs and policy changes. Resolve customer concerns, address billing questions, and provide recommendations as you deliver service across platforms. Stay informed about GEICO's products to identify cross-selling opportunities and enhance customer satisfaction. Requires minimum one year of customer-facing experience, preferably in high-volume call centers with KPIs. Available to work evenings, weekends, and holidays. Located at 1345 Perimeter Parkway, Virginia Beach, VA.
Required Qualifications
- Minimum of 1 year of customer-facing experience
- High School Diploma or GED
Desired Qualifications
- 3+ years of customer-facing experience
- Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals
- Active Personal Lines or Property & Casualty license
- College degree
- Strong customer service skills
- Strong interpersonal skills
- Strong problem-solving skills
- Strong empathy skills
- Adaptability
- Detail orientation
- Ability to prioritize
- Ability to multitask across platforms
- Availability to work evenings
- Availability to work weekends
- Availability to work holidays
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