Customer Service Representative
On-siteMilton, Georgia, United States
Job Summary
Receive and verify customer orders, input data into accounting software, and track delivery schedules while notifying clients of changes. Monitor credit terms, generate freight quotations and Bills of Lading, and process claims for damaged units. Create sales orders and invoices, issue credit memos for returns, and maintain systematic inventory and customer records using cloud storage. Interact professionally with customers via phone and email to address inquiries and concerns, providing real-time inventory updates. Collaborate with warehouse staff and the Operations Manager to ensure accurate records and effective issue resolution.
Required Qualifications
- At least 2 years of relevant experience in customer service, logistics, billing, or a related area
- Ability to prioritize, multitask, and thrive in a fast-paced environment
- Strong attention to detail and high degree of accuracy
- Excellent organizational and data management skills
- Basic understanding of invoicing and crediting processes
- Effective written and verbal communication skills with a strong customer service focus
- Proficiency in 10-key and data entry, intermediate to advanced level
- Proficient in English and MS Office suite
- Strong problem-solving abilities
- Ability to work efficiently within a team
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