Customer Service Representative
$42,000–$42,000 year
On-site · Silver Spring, Maryland, United States
Job Summary
CSR serves as the main point of contact for customers via phone, email, and the company’s ticketing system in a B2B telecommunications environment. Responsibilities include handling past due payments, addressing questions related to services, billing, and contracts, assisting other departments, opening/closing accounts in the billing system, calculating credits and charges, managing inventory, and escalating high-priority issues to senior management to ensure customer satisfaction. Requires a high school diploma or equivalent and 1+ years of corporate, B2B customer service experience; proficient with Microsoft Word, Excel, and Outlook; strong math, listening, and relationship-building skills; located in the Washington, D.C. metro area; able to work full-time in Silver Spring, MD; vaccination against COVID-19 is a requirement.
Required Qualifications
- High school diploma or equivalent
- 1+ years of customer service experience in a corporate, B2B environment
- Experience using Microsoft Word, Excel, and Outlook
- Ability to establish and maintain professional relationships with clients and co-workers
- Ability to stay calm and demonstrate patience when answering questions or resolving issues for customers
- Excellent math skills and ability to run calculations quickly and accurately
- Excellent listening skills
- Currently reside in the Washington, D.C. metro area
- Being fully vaccinated against COVID-19 is a requirement
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