Customer Service Representative
On-siteMilwaukee, Wisconsin, United States
Milwaukee, Wisconsin, United StatesOn-siteFull TimeAssociates DegreeMedium
Full TimeAssociates DegreeMedium
Job Summary
Handle customer requests including quotes, orders, follow-up, and delivery information while providing technical explanations. Fill orders by transferring them to fulfillment, communicating expected delivery dates, and explaining stock-outs. Meet established order entry goals and support outside sales team members in daily activities. Maintain detailed documentation to ensure service continuity and communicate issues with management timely. Prioritize multi-tasking to meet deadlines and add value to job accomplishments through ownership of new requests.
Required Qualifications
- Associates degree or equivalent
- 1-2 years of Customer Service experience or related experience, preferably in a manufacturing environment
- Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions
- Knowledge of order entry / enterprise systems, preferably QAD and Goldmine
- Excellent communication skills, both verbal and written
- Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook
- Ability to multi-task and meet deadlines is critical
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