Customer Service Representative
$37,440–$45,760 year
On-siteSacramento, California, United States
EXPIREDSacramento, California, United StatesOn-siteFull Time$37,440–$45,760 yearSenior LevelHigh School Or EquivalentLarge
Full TimeSenior LevelHigh School Or EquivalentLarge
Job Summary
Customer Service Representative at Ashley Furniture responsible for welcoming customers at the front desk, processing sales orders with proper approvals, managing customer accounts and financing, cash handling, addressing inquiries with professional service, supporting audits and documentation, and collaborating with store teams; proficiency with POS systems and Microsoft Office; full-time, on-site role in Sacramento, CA.
Required Qualifications
- Legally authorized to work in the US.
- At least 18 years old
- High school diploma or equivalent
- Knowledgeable Microsoft Office Suite and system transactions
- 1 year of customer service, office, and/or administrative experience, preferred
- Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts
- Maintain reliable attendance
- Thrive in a team environment
- When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
- Extended health, dental benefits, and vision insurance
- Employee Discount from 10% - 30%
- Life/Disability Insurance
- Flex Spending Account
- Paid Time off
Desired Qualifications
- Knowledgeable Microsoft Office Suite and system transactions
- Experience with retail management software
- Customer service or administrative experience in a retail environment
- Flexibility to work weekends and holidays
- Strong communication and interpersonal skills
- Attention to detail and accuracy in paperwork
- Ability to process cash handling and payments securely
- Team collaboration in a retail setting
- Proficiency with point-of-sale systems
- Ability to manage customer credit applications and financing processes
- Bilingual abilities (if applicable)
- Experience handling high-volume customer interactions
- Adaptability to procedures and compliance checks
- Attention to audit and documentation tasks
- Problem-solving and conflict-resolution skills
- Able to maintain customer relationships and follow up on inquiries
- Strong organizational and time-management skills
- Proficiency with Microsoft Office Suite
- Experience in creating routine reports
- Knowledge of retail operations and store processes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.