Customer Service Representative

Greet customers in a warm, professional manner and provide exceptional service through in-person, phone, and email interactions. Process sales orders accurately, handle credit applications and financing arrangements, and follow cash handling procedures to reconcile transactions under Office Manager supervision. Address customer inquiries and concerns professionally, escalating complex issues as appropriate while maintaining accurate records and preparing routine reports. Support management with operational audits, inventory processes, and compliance checks by verifying paperwork accuracy. Utilize point-of-sale systems, retail management software, and Microsoft Office Suite to perform duties efficiently. Work cooperatively with sales and merchandising teams to ensure seamless store operations.