Customer Service Representative
$31,200–$31,200 year
On-sitePottstown, Pennsylvania, United States
Job Summary
Enter customer orders into the system accurately and completely, process payments, and maintain open orders while communicating status updates. Answer incoming calls to respond to customer queries in a timely and courteous manner, and schedule deliveries that comply with company procedures. Prepare daily deposits, work daily reports, and assist with showroom displays, tagging, and other tasks to maintain a customer-friendly environment. Handle cash and other legal tenders securely, and assist the Office Manager when needed. This Retail Office Associate role supports the home furnishings industry leader's 75+ locations across the Northeast, offering strong benefits including health coverage, 401(k), and generous paid time off.
Required Qualifications
- High School diploma or GED
- Strong business acumen
- Excellent verbal and listening skills
- Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
- Strong cash handling skills
- Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
- Strong interpersonal and human relations skills
- Proven analytical and problem-solving skills
- Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
- Ability to lift/ move up to 25 pounds, regularly
Desired Qualifications
- Being bilingual is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.