Customer Service Representative

Greet customers in a warm, professional manner while providing exceptional service through in-person, phone, and email communications. Process sales orders accurately, manage customer credit applications and financing arrangements, and handle cash transactions under Office Manager supervision. Resolve customer inquiries and concerns, escalating complex issues as needed, while supporting operational audits and inventory processes. Maintain accurate records, prepare routine reports, and utilize point-of-sale systems and Microsoft Office Suite for daily duties. Work cooperatively with sales and merchandising teams to ensure seamless store operations. This role requires flexible hours including weekends and holidays, with rotation for store opening and closing responsibilities.