Customer Service Representative

Greet customers in a warm, professional manner while handling in-person, phone, and email communications. Process sales orders accurately, manage customer credit applications and financing arrangements, and reconcile transactions under Office Manager supervision. Address inquiries and concerns professionally, escalating complex issues as needed, while supporting operational audits and inventory processes. Maintain accurate records, prepare routine reports, and utilize point-of-sale systems and Microsoft Office Suite to ensure seamless store operations. Work cooperatively with sales and merchandising teams, including flexible weekend and holiday shifts for store opening and closing responsibilities.