Customer Service Representative
$47,840–$53,352 year
On-siteDenver, Colorado, United States
Job Summary
Communicate with customers via phone, email, and fax to address inquiries, resolve issues, and provide accurate information regarding orders, status, and product knowledge. Process customer orders, changes, and returns while maintaining the customer database to track account information, statuses, and lead times. Investigate problems, develop solutions, and make recommendations to resolve customer complaints. Collaborate with the Operations Supervisor and Sales Representatives on quotes and order status. Promote a safe workplace by performing tasks in compliance with all rules and procedures, reporting any hazardous conditions immediately.
Required Qualifications
- Associate's degree in business and/or Related Field
- 2 + years of Customer Service experience in the manufacturing or construction industry
Desired Qualifications
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Excellent time management ability
- Ability to handle adversity and conflict with successful outcomes
- Outstanding attention to detail and accuracy
- Possesses strong commitment to team environment while working well with others
- Works systematically and logically to resolve problems
- Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
- Knowledge of technical details of the company product
- Proficient in computer data entry
- Proficient in Microsoft Office and Dynamics 365
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.