Customer Service Representative
On-siteDelft, South Holland, The Netherlands
Job Summary
Manage the complete order-to-cash process by accurately processing customer orders from various sales channels, overseeing fulfillment from entry to delivery, and ensuring timely invoicing. Coordinate shipment planning and dispatch with logistics partners while acting as the primary communication link between customers and internal sales teams to resolve issues. Work collaboratively across logistics, finance, sales, and planning departments to monitor delivery performance, manage backorders, and support continuous process improvements. Maintain strong customer relationships and ensure adherence to financial controls and operational procedures. Fluent in Spanish and English with SAP SD and Dynamics 365 proficiency required.
Required Qualifications
- Strong interpersonal and organizational skills
- Sound judgement through effective information analysis
- Proactive, adaptable and capable of managing complex situations
- Multi-tasking and problem solving
- Excellent written and verbal communication skills
- Proficient in SAP SD
- Proficient in Microsoft Office
- Proficient in Dynamics 365
- Fluent in Spanish
- Fluent in English
Desired Qualifications
- Another language is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.