Customer Service Representative
On-siteGeorge Town, Penang, Malaysia
Job Summary
Provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements. Manage the Order to Invoice Process, including order entry, value-added order follow-ups, and account maintenance for contract pricing. Support sales with direct customer contact, coordinate demand and quality assurance reports, and handle branch service requests, RMAs, and corrective action analyses. Assist with Quote to Order objectives by loading quotes, coordinating signatures, and managing post-delivery issues. Works within established procedures with moderate supervision in a Fortune 119 company guiding innovation across electronics markets.
Required Qualifications
- 2 year degree
- 2–4 years of experience
- High school graduate with equivalent related experience
- May require specific certifications
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