Customer Service Representative
On-siteGreystanes, New South Wales, Australia
Greystanes, New South Wales, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Answer incoming calls and respond to emails from the Aristocrat Service line, creating and allocating service jobs to technicians nationwide. Update and monitor all field service jobs in Salesforce, providing key metric reports for customers while monitoring the call system. Close off daily tasks, ensure relevant information is captured, and report job status to customers as required. Maintain accurate customer database information and generate reports on service calls, open calls, and contracts. This role involves a flexible schedule of three days in the Greystanes office and two days from home.
Required Qualifications
- Experience in a customer service role
- Call centre experience
- An ability to build strong relationships with stakeholders
- A good understanding of Microsoft Office suite
- The ability to think on your feet and learn quickly
- You are a team player and love to work in a collaborative fast-paced environment
- Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship
- This role will give you the ability to work 3 days in our Greystanes office and 2 days from home
Desired Qualifications
- Call centre experience will be highly regarded
- Experience using Salesforce
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