Customer Service Representative - ARH Homebush
On-siteHomebush West, New South Wales, Australia
Homebush West, New South Wales, AustraliaOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Welcome clients and patients with warmth, empathy, and professionalism while managing incoming calls, emails, and enquiries. Coordinate appointments, referrals, and admissions, and support emergency presentations and patient arrivals. Assist with estimates, billing, and payment processing, and maintain accurate client records and documentation. Communicate effectively with veterinarians, nurses, and support teams to ensure seamless care delivery. This role is available in casual and part-time formats within our specialist and emergency veterinary hospital in Homebush West, Sydney.
Required Qualifications
- Previous experience in customer service, reception, or client-facing roles
- Strong communication and interpersonal skills
- Excellent organisational and administration abilities
- A calm, professional, and compassionate approach
- The ability to manage multiple priorities and work effectively within a team
- A commitment to delivering exceptional customer experiences
Desired Qualifications
- Experience in veterinary, healthcare, or specialist services
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