Customer Service Representative
On-site · Stirling, Scotland, United Kingdom
Job Summary
Welcoming customers with a friendly face; processing bets and assisting with customer queries; helping customers use betting terminals; building relationships with customers and promoting safer gambling; supporting shop displays and opening/closing activities; working patterns include a rota with evenings and weekends; benefits include annual pay review and bonus, 28 days holiday (pro rata), pension match up to 4%, and development opportunities; requires strong interpersonal skills and a customer-focused mindset; 18+ required; training and development supported; apply via Talent Acquisition process with online assessment and interview stages.
Required Qualifications
- Age 18+ (legal requirement)
- Strong interpersonal and empathy skills
- Ability to deliver excellent customer service
- Experience in retail or betting/customer service environment is a plus
- Comfort with handling bets and using betting terminals
- Willingness to work flexible shifts including evenings and weekends
- Commitment to safer gambling practices
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