Customer Service Representative
On-site · Eastbourne, England, United Kingdom
Job Summary
Customer Service Representative at William Hill in Eastbourne shops. Responsibilities include welcoming customers, processing bets and assisting with betting terminals, building relationships with customers, championing safer gambling, and supporting shop displays and opening/closing activities. Flexible working patterns with shifts 8am–10pm, Monday to Sunday, on a rota basis including evenings and weekends. Benefits include annual pay reviews, bonuses, 28 days holiday (pro rata), pension contributions, discounts, and development opportunities. Requires strong customer service skills and the ability to engage with customers from diverse backgrounds.
Required Qualifications
- Age 18+ (legal requirement)
- Strong interpersonal and empathy skills
- Passion for delivering great customer service
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