Customer Service Representative
On-siteLake Park, Georgia, United States
Job Summary
Answer calls and emails promptly, schedule appointments based on client needs and veterinarian availability, and use technology to send reminders and confirmations. Greet clients warmly, gather medical information through active listening, and triage inquiries while demonstrating empathy with upset clients. Update client and patient records in the practice management system, process billing transactions including insurance claims, and provide accurate post-visit instructions. Maintain an organized reception area and inform clients about preventive care options and online booking. Work 40 hours per week including weekends and holidays in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent work experience
- Excellent communication skills
- Prior customer service experience
- Basic proficiency with technology, including scheduling software and online communication platforms
- Strong organizational skills
- Ability to handle multiple tasks efficiently
- Must be able to work in a fast-paced, dynamic environment
- Must be able to lift up to 40 pounds independently
- Physical tasks capability
- Must be available to work 40 hours per week including weekends and holidays
Desired Qualifications
- Customer service experience in a veterinary or healthcare setting
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