Customer Service Representative
On-siteSioux City, Iowa, United States
EXPIREDSioux City, Iowa, United StatesOn-siteFull TimeHigh School Or EquivalentLogistics ServicesLarge
Full TimeHigh School Or EquivalentLargeLogistics Services
Job Summary
Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while acting as a liaison for account administration, scheduling, and order processing. Generate and process paperwork for customer work orders, verify invoices for proper billing, and maintain records and files. Resolve issues with refused, over-short, or damaged orders, and provide clerical support including answering phones and greeting visitors. Occasional travel by automobile and airplane may be required for business purposes.
Required Qualifications
- High school diploma or general education degree (GED)
- Minimum 0 years of experience in customer service or clerical work
- Ability to communicate clearly with customers and team members in writing and verbally
- Demonstrated ability to resolve customer complaints efficiently
- Accurate typing and data entry skills
- Ability to comprehend and communicate with others verbally and/or in writing
- Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending
- Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment
- May require travel by automobile and airplane for business
- May require visits to warehouse operations in temperatures at or below freezing
- May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds
Desired Qualifications
- Ability to manage multiple tasks efficiently
- Adaptability and initiative in dynamic work environments
- Experience working with challenging customers
- Understanding of customer product storage and handling requirements
- Ability to collaborate effectively with colleagues and respond appropriately to feedback
- Familiarity with Warehouse Management Systems
- Familiarity with Microsoft Office Suite
- Experience operating desktop computers
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